Saad Tasleem – How To Kill Your Apology
AI: Summary ©
The customer apologizes for a mistake and explains that they expect to be thanked for it. They express frustration that someone told them that they hurt them or caused them something, and demand forgiveness from the agent. The agent apologizes and promises to take the customer's apology back.AI: Transcript ©
Here's how not to apologize, apologizing and then immediately making a bunch of excuses or justifying why someone did what they did. I'm sorry but the reason why I pretty much anything someone says after but negates that apology apologizing and then expecting to be thanked for that apology. I'm sorry. You know, you should be happy that I apologized. Most people would not have apologized apologizing with an F I'm sorry if I hurt you. I'm sorry if I offended you if someone told us that we hurt them or offended them. There's no need for an F in there. I'm sorry that you feel that way. This person is not actually sorry for what they did. They're just blaming the person
for wanting an apology, apologizing and then immediately expecting to be forgiven. I'm sorry, why won't you forgive me? You know what, if you're not going to forgive me? I'm going to take my apology back.
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