Imtiaz Sooliman – House Call part 34 Gift of the Givers

Imtiaz Sooliman
AI: Summary ©
The medical organization's disaster response was driven by a desire to avoid overwhelming healthcare workers and their need for commercial airplanes to reach their destination. They were forced to retire at some point and had to use commercial airplanes to reach their destination. The organization was focused on managing events in a balanced way and was involved in various projects and partnerships with companies. They were open to managing events in a balanced way and did not require major sponsor.
AI: Transcript ©
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Yes, but I had understanding of medical knowledge do that to

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contain the clinic. When you go on disaster missions, you need to

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understand, Okay, well, I can't take a trauma team for primary

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health care. It's a disaster. It's not going to work. And you can't

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take a primary health team for earthworks. You need orthopedics

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trauma specialist and the status. So you need to understand. Now

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tell us, I've always wanted to ask you about this question. I mean,

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your organization was lauded for the response, the speed and the

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level of activity and the and I think the variety of healthcare

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professionals that you brought together within a very short space

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of time during the Haiti earthquake. Now, how did this

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happen? How did you hear about it? How did you get there? How did you

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get all the people involved? And how did you land in what was a

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very, very tricky geographical environment? My advantage is I

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have 18 years of experience in disaster response in 18 years

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already. It's eight, well, it's 20 years, 18 years of gift of the

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givers, and two years before that, I see and you know. And the

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difference is, I myself go for every mission. I don't send other

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people. When I said, don't send other people, I'm in charge.

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Except Haiti was the difference. And I'll come to that. When I was

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in Egypt, I just got back to South Africa, it was the 13th of January

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in the morning, you know, Wednesday morning. I got a call

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from a friend of mine who even gave me a call during the time of

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tsunami, 10 past six in the morning. He said, My Friend,

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foreign face is looking for you. They didn't know if you're in the

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country or out of the country. I said, I just got back. He said,

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Did you see there's a massive earthquake in Haiti? The Victor

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with me. I can look at pictures in 30 seconds, and I can tell you if

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it's big or small or small, or how massive it is because of so much

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of earthquakes that I've seen. I said, Okay, wait for me a couple

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of seconds. I'll put the TV on. It didn't take me five seconds. I

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said, Man, this thing is huge. You know, it probably 30 or 40,000

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people are dead already. You know, I phoned, I made the announcement.

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I said that was at 10 past six, at half past six, I made the

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announcement that we're going in at half past just like that. Yes,

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Yes, uh huh. At half past seven, the search and rescue team was

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ready. At half past eight, the medical teams already. But this is

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permanent with the organization. Oh, these are all volunteers.

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These are all volunteers, and you'll be surprised the amount of

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people. That's why the people ask them, Do you have a list? I said,

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Yes, I do have a list. But it's not limited to the list only

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because, for example, Victor tells me, in January, I'm ready to go

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with you. But in the disaster hit in March, but 28 February, Victor

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just took his holiday from Moscow. He can't go anymore. So Victor

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says, Okay, John, can now go. So like that. We have a list, but we

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open it to the public, and within seconds, the names coming, okay?

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And then, so what happened on this particular day? Then we had from

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our own list, people were ready to go, and also people calling. They

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said, we're ready to go. I said, the biggest complication is, how

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do we get to Haiti? There's two options, either through Europe or

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through America. But hang on. Have you got aircraft, your own

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aircraft? At that stage, we decided the best thing was to take

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commercial airliners and the direct flights via America, you

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know, into Haiti, or we can take but when the first two days, when

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earthquake happened, I spoke to Air France. I said, You know what,

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we need to get there. I said, but there's one condition that airport

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may close. I know the earthquake, if everything is unstable, the

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airport will close. They said, No, the airport is open. It's fine.

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We'll get in. I said, Give it to me in writing. I guarantee that

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you will get them in. If that airport is closed. They got into

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the flight. They got to Paris, and Air France says airport is closed.

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They said, We have to turn you back. I took out the email. I

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said, Remember what you wrote here? Yeah, you can't turn them

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back. So they said, What do we do? I said, I'm not unreasonable. You

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reroute them to Dominican Republic. I see I had already

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prepared ground arrangements in Dominican Republic. That's the

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reason I didn't go on this mission. So there was no

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communication from Haiti, and now all my teams would have got stuck.

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So by SMS, I control all the teams that went and instead of selling

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them that, in fact, I was happy that airport closed in Haiti. But

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the first thing would have gotten the second thing would have been

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stuck. Also you decided to stay behind so that you could

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coordinate the process. Yes, once inside the aircraft, you would not

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have been able to do all the community and also in Haiti,

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because all the networks are down. Normally, I can do that while I'm

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the other country, but in this case, I knew I was not going to be

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able to do it because Haiti is too small, and all the networks are

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wiped out. So there's no way I could tell my people who to bring,

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what to bring, what to do. Lessons learned from the Haiti process.

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Lessons learned is the same in every other one you know, no

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matter what you do to prevent an earthquake, if you can, you can

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never adequately fast enough move people what you need to do, and

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what we've always done is your speed of response time. Your

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speeds of response is external, essential, and from Haiti and from

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the other earthquakes, what I want to do is to have my own field

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hospital. But when I say field hospital, I don't mean field

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hospital. And I explained that when I got there, people said we

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got class field hospitals. And when you go there, you realize how

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impractical this thing is. It weighs so many tons, it requires

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big equipment to move it. It's got all this expensive stuff that

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requires massive electricity. I said, my friend, if you got no

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cranes, no aircraft to learn, I need to move the stuff somewhere

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else. How are you going to do this? I said, What we need is

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lightweight theater tables, ordinary tents.

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Where you can make the flaps join together. So one tent is theater.

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Next tent is recovery room. That tent is postop, and they go out

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and an esthetic section. And then bigger tents do that small table

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and search and rescue equipment lightweight, you know, because

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other countries come in the aircraft, because South African,

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South Africa doesn't, cannot afford to send expensive planes,

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but on all missions, it's very expensive. Hold it there. When you

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come back from the break, you must now tell us that, have you got any

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plans for succession, who's going to succeed? Because clearly, the

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success of organization has been ready, mainly because you've been

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at the helm. But I'm sure it is such that with the passage of

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time, you'll also have to rest at some point and pass on the patron

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to other people. Remember to continue our discussion on our

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website, as we have a resident doctor who can attend to audio

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queries and continue our discussion with Intel's suderman,

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Chairperson of The gift of the givers foundation after the break.

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You

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welcome back, juanesatura, pelagas house, corner o SABC two, and

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today we're having a one on one discussion with chairperson of the

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gift of the givers of foundation, Dr Imtiaz sudemar. Now you have

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Zola, your wife and five children based in murresburg. How are they

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coping with your travels around the world? They've got used to it

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over the time. You know they, they they've realized, because from the

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religion, it tells you you need to get involved in serving mankind,

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and they have understood that this is what life is, and religion is

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all about, and very supportive, fully, completely, 100% talking

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about succession. Now, what, what? How did the organization run? And

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what are the plans when you decide to retire at some point? I've been

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thinking of that all the time for many years, you know? And because

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this is like a spiritual instruction, you need to find

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people who are spiritually elevated to where I'm not saying

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that I'm spiritually elevated, but to find people who can understand

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this kind of inspiration initially, when I started off, I

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started out doing this project myself. I did the faxing myself,

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put up pictures of the wall myself, did everything myself, and

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was very do it myself kind of stuff. Eventually, I realized you

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have to trust people. You have to bring other people in. And then I

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opened I only had one office in 1994 in marysburg. Only years

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later, in 2006

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several years later, I decided to open a second office in

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Johannesburg, and I said, Okay, let me put a manager something I

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can trust. And then office in Dublin in 2008 and an office in

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Cape Town in 2009 an office in Malawi in 2006 I said, Okay, I'm

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gonna put the protocols down. Serve people unconditionally.

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Value of do things in modesty, in a very balanced, accountable way,

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do everything. And I laid out all the protocols, and I said, Now you

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guys got leeway. Your only job is to deliver to people in the best

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way possible. And I leave you free. Victor, they drove me crazy.

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They came up with projects. They came up with ideas. I left them

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free because they knew I trusted them. They started designing their

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own things, you know, and they came up with fantastic ideas. And

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because of that, we expanded so rapidly in the last two to three

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years. So in terms of management of most of the projects, all these

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managers can run it. The problem is, with the International

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disaster response, I've taken doctors with me. I've got other

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doctors who work with me, and I've, you know, some of the on

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repeat missions. They're now learning the ropes how to do

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stuff, and that's why, on the Haiti mission, I could send people

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without me going with I see I now need to show something how to

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coordinate the disasters and all the other projects together and

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the expanding portfolio. So you have a board of trustees that,

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yes, helps manage and govern the organization. Well, there are

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group, a board of trustees who just, you know, see what's going

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on, but, but the bottom line is, because this thing comes by

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inspiration, we are shown what to do, and you decide, okay, this is

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going to be done. This would be done, you know? And because

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everything is related to service orientation, you never have any.

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There's nothing negative about what

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we do now. Who's your main sponsor?

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There is no main sponsor. It's companies have a choice. They have

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a preference, you know? They would say, Okay, in this disaster, we

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would like to respond the other problem that we had, you know,

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let's talk about this openly. I've talked about it many times because

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people say, this is a Muslim organization. Is it for Muslims

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only? I see, and yet, 99% of our eight in this country is

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predominant for people who are not Muslim and international

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disasters. Unfortunately, most of them were Muslim countries. You

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know, if you look at Pakistan, earthquake, first one, and now the

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floods, the crisis in Iraq, the problem in Afghanistan. But of

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course, there was Nigeria, which is not a Muslim country,

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Rwanda, in rehab, in Lesotho, where there was.

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There in Swaziland, we've helped. Then we've helped in other parts

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of the world, the DRC, the volcanic eruption India, which is

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a Hindu country. In Sri Lanka, the tsunami. So we've helped in

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Malawi. We've got offices use not a Muslim country, but people still

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didn't understand that. When the Haiti thing broke out, they

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realized that this was a Catholic country, and there are people from

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other denominations there. And the strange thing the media and the

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public are now saying that the Muslim organization responded to a

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Christian country faster and more efficiently than they've responded

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to a Muslim country, and that broke all the barriers, companies,

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ordinary people, churches, everybody came to us, and from

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that day onwards, no matter what project we talk about, even at the

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Pakistan, which is a Muslim country, people say, no, we want

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to support you because we know you are purely humanitarian. And you

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don't look at color, you don't look at religion, you only look at

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need. And in that way, the support is come across sector. When I say,

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we don't, we get support from government. Government gives me

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the diplomatic support, but remember, in 2003 they gave me

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that 60 million Rand to roll out the food parcel program. But at

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times the government will say, Okay, we will now pay for one

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flight, but you must fill the flight. And sometimes I would say,

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Okay, I will pay for the flight and I will fill it, and I will

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take you with me, so we have a partnership relationship. So

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that's where government comes in. But there are a few corporate

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companies, not many, but not big amounts. But it's slowly coming

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and in kind as well, or in kind, man, they've made me put Wales

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after Wales after Wales. I know I cannot talk about the companies in

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terms of advertising here, but there are companies who have been

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really supporting us in a big way. And there's one company that

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stands out. In the last three months, they funded, like they

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told me, when they saw one program on TV, they called me. They said,

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You know what they call my effect, my manager from marysburg, they

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said, we very happy with what we're doing. We want to give you

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some stuff. Come collect 30 pallets, or 25 pallets, we

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thought, for the year, this is our contribution. They call him a week

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later. They say, take 30 pallets. They call him a week later, and

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for the next three weeks, they gave him a bucket load of soup

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food items. Then they called him a few weeks ago and said, eight tons

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of supplies. And then they said, we heard you got an office in

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Johannesburg. They said, yes, they call a job offers, two trucks

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loads. They called us yesterday, come collect 200 pellets of items.

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And then they said, we heard you got an office in Cape Town, and

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they started in Cape Town. And these are expensive products in

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kind. It's run into millions already. Then you have people

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giving us new shoes, new clothes. Victor, it runs in the millions.

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They say, If God be for us, who can be against us? But now, okay,

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now

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the World Cup, 2010, FIFA, World Cup. What? What impact did that

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have in your organization, and what contribution did you make, if

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any during an event that is clearly a historical event, both

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for the continent and South Africa? I think the most poignant

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part, part of this event was the relation, relationship building

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between races. Although I specialize in disasters and the

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other projects, I always say, That's my secondary work. They

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say, What's your first work? My first work is what my teacher

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taught me in Istanbul when I saw black, white, Hindu, Christian,

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Muslim and Jew all get together because of so much ethnic strife

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all over the world, I like to see relationship building between

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people. And there's no better relationship building than sports

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and culture that brings people together. There's no politics,

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there's no barriers, there's no rules. And we said, okay, sports

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is related to health. You know, kids across color play together.

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So for the World Cup, we prepared months in advance. We made 500

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soccer balls branded in our name, and we made 200 full soccer kids.

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And we said, we will find poor schools. And they announced it

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over the radios, write to us, but motivate to us why you should get

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the soccer kit, and we went throughout the country. Besides

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giving us the kids out, we went and we found we made matches. We

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made people play against each other. And say, soccer is good for

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development. We do volleyball also. We do other stuff, but

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soccer has been the biggest thing for us. And we said, let's get

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children excited. Soccer is a big sport, and we need to reintroduce

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us into schools and to belabor in the future, from the from the very

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small level, and to go up also the leagues. And in the process, one

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night before the finals, the finals on Sunday, on a Thursday

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night, I was at Charis fountain. They were having a meeting of all

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the legends, you know. And they were bringing the All, all soccer

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players from the old leagues together. And whilst I was there,

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I met a German couple.

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When I say couple, I mean they were about 2029, years old, and we

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just read by chance, and we took a liking to each other. And they

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said, Look, we involved very closely with a German national

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team. We involved with Angela Merkel. Our group is called

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Global, and we have another organization called children. Are

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our number one. We do consulting through global which is our sports

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arm, and children, our number one, which is our charity arm. I said,

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What do you guys do? They say, We specialize in training

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goalkeepers. And they said, if you look at Africa's from most of the

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cases, the goalkeepers don't have the kind of coaching that the

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European teams get. And our academy, their academy, is one of

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the most.

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